FAQ & Help
Answers to the most frequently asked questions, plus step-by-step guidance to get going with REQUR quickly.
REQUR is built for gyms, fitness studios, personal trainers, boxing and martial arts schools, yoga and pilates studios and wellness businesses. In short: anyone who wants to manage member administration, class scheduling and payments in one place.
One complete plan for €39.99 a month, with every feature included and unlimited members and locations. No separate modules, no set-up fees and no hidden costs.
You can try REQUR free for 30 days, without a credit card and without any obligation. No strings attached.
No. REQUR can be cancelled monthly, with no set-up fees and no long-term contract.
Yes. You are live within two weeks: we move your members, running direct debits and payment history and set up your memberships, branding and app together with you. The intro call, migration and personal onboarding are all part of it.
iDEAL, SEPA direct debit and card payments at the front desk. You pay a low fixed fee per transaction (from €0.07), with no percentages and no hidden costs.
Yes. Your members use their own branded app and portal. You reach them through push, SMS, WhatsApp and email and build fixed class groups that see each other again.
Yes. A website is part of the same €39.99 a month plan. Visitors sign up online and are in your administration as members right away, including a direct debit mandate. We set up the site together with you during onboarding, in your own branding and on your own domain.
No. Unlimited members and unlimited locations are included in the plan as standard.
You get personal support and we reply within one business day. In the first week after going live we stay extra close; after that we remain reachable through chat.
Yes. REQUR is built for the Dutch market and complies with the GDPR. Your data and your members' data are processed securely and with care.